At Pro Golf Shafts, every order is carefully prepared before it leaves our workshop.

Many of our products require professional assembly or final preparation before dispatch. Where assembly is required, shafts are professionally built using premium components and allowed to cure correctly before undergoing a final inspection.

Taking the time to prepare every order properly helps ensure maximum bond strength, long-term durability and the highest standard of workmanship.

Dispatch Times

We aim to dispatch all orders within 1–3 working days, although many orders are dispatched sooner.

During particularly busy periods, dispatch may occasionally take a little longer, but we'll always work to get your order on its way as quickly as possible.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Delivery Options

Express Delivery

Our fastest fully tracked delivery service.

Once your order has been dispatched, Express Delivery is prioritised by the courier to help your parcel arrive as quickly as possible.

Economy Delivery

Our standard fully tracked delivery service.

A reliable and cost-effective option with full tracking from dispatch through to delivery.

Frequently Asked Questions

When will my order be dispatched?

We aim to dispatch all orders within 1–3 working days, although many orders leave our workshop sooner.

Why does dispatch take up to 3 working days?

Many of our products require professional assembly or final preparation before dispatch.

Where assembly is required, shafts are professionally assembled, allowed to cure correctly and carefully inspected before being packaged.

This process helps ensure every order meets the high standards our customers expect.

Can I speed up the dispatch time?

Our preparation and quality control process is the same for every order to ensure consistent workmanship.

Selecting Express Delivery speeds up the courier service once your order has been dispatched, but it does not reduce our preparation time.

How will I know my order has been dispatched?

As soon as your order leaves our workshop, you'll receive a dispatch confirmation email containing your tracking details.

If you haven't received a dispatch email, please check your spam or junk folder before contacting us.

Which courier will deliver my order?

We use trusted tracked delivery services, including FedEx, Royal Mail, DHL and other carefully selected courier partners, depending on your delivery destination and the size of your order.

Do you ship internationally?

Yes.

International delivery options are available at checkout based on your delivery address.

Where applicable, all import duties, taxes and customs charges are calculated and displayed at checkout, so there are no unexpected charges on delivery.

My parcel appears to be delayed. What should I do?

Once your order has been dispatched, delivery is managed by the courier.

If your tracking has not updated for an extended period or you believe your parcel may be delayed, please contact us and we'll be happy to assist.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We'll always do our best to help. However, once an order has entered the assembly or dispatch process, changes may no longer be possible.

Need Further Assistance?

If you have any questions about dispatch, delivery or an existing order, we're always happy to help.

Email: info@progolfshafts.co.uk

We aim to respond to all enquiries within 1 working day.